Dunelm Added As Retailer! – November 2018 Update


Welcome to your November Update

Welcome to the November update, its our busiest time of year and a time when we get lots of people asking for a further loan with Christmas in mind. This year we have a wider selection of kitchen appliances, and technology items in the Good Payers Club and we are delighted to welcome Dunelm so that we now have sofas right across the UK.

We will keep adding new products and new services that you ask for. Just a word that we consider ourselves a responsible lender and we check affordability every time a customer asks for a loan. we will look at your whole credit with us and your credit file and do our very best to agree a loan, and if we can’t help we would always consider in the future.

Please please bear in mind that if you have just had a loan we are not able to agree another straight away, and we would not consider a loan if you are in arrears or if you already have 3 loans with us. & We do try very hard to be flexible at this time of year, and we want all our customers to have the very products and service that they deserve.

Thank you again for your custom throughout the year, it’s a privilege to look after you

Kindest regards,

Angela


Welcome New Retailer: Dunelm

 

Customers who are members of the Good Payers Club can now purchase from Dunelm with a Loan from Fair for You!

We are so happy to announce that Dunelm are working with us to provide items through the Fair for You high street allowing customers to purchase via their website with a loan from us.

This is available to Good Payers Club members only, members can log into the GPC area by clicking here.
You are automatically invited into the Good Payers Club when:

  • you’ve been with us for more than 6 months OR
  • you’ve paid off your first item with us AND
  • have made your loan payments on time

Get £50 off your Fair for You Loan

You get £5 off your loan for every recommended person who becomes a Fair for You customer.

So if you get 10 people to sign up that’s 50 QUID off your loan (and £5 off theirs)! And the sooner it’s paid off,

  • the less interest you pay over all
  • the sooner you can get
    another item!

And if you’re in the Good Payers Club, you get £10 off your loan for every recommended person who becomes a Fair for You customer!
Click Here to see ways to get 5-10 people to sign up today (and £50 off your loan)

Copy the link in your Dashboard & post it to places where people might need fair credit this Christmas, such as Facebook Groups, Online Forums, your Social Media or your Trust Pilot Review

It’s that easy!

And only takes 5 minutes to do even one of these, so why not do that right now and save yourself a couple of fivers (& tenners)? : )

 


Retailer Spotlight – Holidays with Inspire

Looking for the perfect UK break?

Inspire and our team of experts can help you find a fantastic, affordable family break at a huge range of properties with Haven, Hoseasons & Butlins.

Across the whole country we have a stunning range of breaks available whether you prefer the North, South, East or West of the beautiful UK. Family, couple or a weekend break with your friends, no matter what the booking the team of experienced travel agents at Inspire will be able to recommend and book the perfect break for you.

Inspire is available to Good Payers Club members and can be access by clicking on “Shop Holidays”


Returning Customer? Get your Loan Even Faster

We are so proud that we can provide you with a decision on your loan application within a day, but if you have had a loan with us in the past and need something else, you might find that you can get your loan even faster – sometimes even within 10 minutes!!

We are constantly improving our systems, and you told us that you wanted your next loans to be as smooth as possible… well, we listened.

We are rolling out a new process where returning customers will be able to submit their application, receive an instant decision, confirm their payments and sign their loan agreements completely online, no need for a phone call. This means that you get your loan quicker than ever!

If you have used this new process, we would really appreciate any feedback that you may have.

 


Win £100 off your Loan!

From now on, Good Payers Club members who buy a kitchen appliance will get entered into a prize draw to win £100 off their loan! 

You’ll be in for a chance to win each time a kitchen appliance over the value of £150 is purchased, thanks to our friends at Hotpoint.

The winner will be selected at the end of each month.

Terms & Conditions: http://ow.ly/BZBd30kTYSu

If you have used this new process, we would really appreciate any feedback that you may have

 


Purchasing for Christmas?

Christmas is a huge expense for anyone, from the ongoing household bills in the midst of colder weather, to the family dinner and presents on Christmas Day.

The holidays are just a few months away, so if you’ll be needing something for the house by Christmas, you’ll need to be eligible for another Fair for You loan.
Get Another Item for Christmas
If you want another item in time, make sure that you’re eligible. This means:

  • You’re up to date on all loans
  • You’ve paid 1/3 of all active loans
  • Don’t already have the maximum of 3 loans

You cannot apply for another loan whilst you are in arrears.
Customers are eligible for another item once a third of ALL their loans has been paid.

If you would like to make an overpayment to your account to be eligible to apply for another loan you can do that here: https://www.fairforyou.co.uk/pay


 

Get £50 OFF Your Loan this Week!


You get £5 off your loan for every recommended person who becomes a Fair for You customer.

So if you get 10 people to sign up that’s 50 QUID off your loan (and £5 off theirs)! And the sooner it’s paid off,

– the less interest you pay over all

– the sooner you can get another item!

And if you’re in the Good Payers Club, you get £10 off your loan for every recommended person who becomes a Fair for You customer!

Ways to get 5-10 people to sign up today (and £50 off your loan):

Copy the link in your Dashboard & post it to places where people might need fair credit this Christmas. Here are some ideas:

Your Facebook Groups

There are lots of money-saving groups you can post to, as well. Such as the Money Saving Hints, Tips & Ideas Facebook Group

Online Forums

This is where many people go for advice and recommendations, so if you leave your link to Fair for You on a forum you get £5 (or £10) every time someone clicks on it, and they get £5 off their first purchase! Win-win!

Try forums like Netmums, Mumsnet or MSE first and anywhere else you think could benefit

Friends on Social Media

If you’re on Instagram, Snapchat, Twitter or Facebook, this is a great way to reach all your friends in one go, and let them know about an alternative to high cost credit that could save them from getting into bad debt this Christmas! You also get them their £5 off their first purchase with us, and get £5-10 off your own loan! Everyone wins.

 

Your Trustpilot Review

Lots of new people check the reviews before they commit to getting an item with a loan from us, so it may be worth putting your link in the review you leave for us so that they get £5 off their first purchase, and you get £5 off your loan each time anyone clicks on it! 🙂

 

These are just a few ways to get more people to apply for a loan through the link you give them, which will get you fivers and tenners off your loan this Christmas period.
It’s that easy!
And only takes 5 minutes to do even one of these, so why not do that right now and save yourself a couple of fivers? : )

Win a Fridge Full of Food & £25 off your loan!! 


The Prize:

Get £25 off your Fair for You loan

AND

Be in for a chance to win a brand new Fridge Freezer filled with food ready for Christmas!

 

How to Enter:

Simply send us a video selfie explaining why you would shop with Fair for You this Christmas.

All entrants that send in videos that we use on our social media will get £25 off their loan as a thank you, but the best video (the one with the most likes) will get a brand new Fridge Freezer, courtesy of our suppliers at Hotpoint.

 

Sending your Video Selfie:

To submit your entry, send your recorded video along with your full name and address (and customer number if you have it) in an email to: charlotte.bailey@fairforyou.co.uk.

OR use the free website WeTransfer, if your file is too big.

Try to aim for around 30 seconds long for your video.

Keep it landscape (horizontal)

 

Deadline:

Last entries are being accepted on 31st October 2018

 

Terms & Conditions:

View full terms & conditions by clicking here.

 

 


Get Hotpoint Fridge Freezers on finance in the Appliances section of www.fairforyou.co.uk


 

October 2018 Update


Thank you so much to everyone who has filled in the survey regarding credit ratings, I shall be making sure all of that information from your experience is understood by our regulators. Lets push for some change!

We are working hard to widen the range of item we have in the shops available, with new sofas and technology added this month based on your feedback and requests. We are also working to improve your loan application process, and much more to come on that.

It’s a busy time of year, and we are having one record month after another, so thank you so much for all your support. I am sorry that we have had a few staffing issues. There’s been some sickness going around, but we always draft in more help. If you are ever struggling to get in touch do email Jessica.jones@fairforyou.co.uk orenquiries@fairforyou.co.uk and we will always try to respond as quickly as we can.

Kindest regards,

Angela

CEO of Fair for You


 

Win a Fridge Full of Food & £25 off your loan!! 

The Prize:

Get £25 off your Fair for You loan

AND

Be in for a chance to win a brand new Fridge Freezer filled with food ready for Christmas!

 

How to Enter:

Simply send us a video selfie explaining why you would shop with Fair for You this Christmas.

All entrants that send in videos that we use on our social media will get £25 off their loan as a thank you, but the best video will get a brand new Fridge Freezer, courtesy of our suppliers at Hotpoint.

 

Sending your Video Selfie:

To submit your entry, send your recorded video along with your full name and address (and customer number if you have it) in an email to: charlotte.bailey@fairforyou.co.uk.

OR use the free website WeTransfer, if your file is too big.

Try to aim for around 30 seconds long for your video.

 

Deadline:

Last entries are being accepted on 31st October 2018

 

Terms & Conditions:

View full terms & conditions by clicking here.

 


Our New Sofa Range 

Our suppliers at Dorset Home Stores have released a new range of sofas, with more available in the Good Payers Club.

Click here to view the new sofa range

 


Ready for Christmas? Tech items in the Good Payers Club

From the Nintendo Switch to the PS4, TVs to Laptops… We’ve got you covered for Christmas!

Good Payers Club members get access to the full range of Technology items.

Access to the Good Payers Club is automatically granted when you have been with us for a minimum of 6 months and you have a good payment record.

Login to the Good Payers Club now to see the full range: Good Payers Club


 

Loan Application Update

We built Fair for You for our customers, and we are proud to offer flexibility on our loans.

To make this flexibility even simpler we have added the ability to select your preferred repayment dates when applying for your loan. 

So whether you want to make payments weekly on a Tuesday, every 4 weeks from next Friday or on the 1st of every Month, we’ve got you covered!

More huge updates coming soon, making it even easier to apply for a loan with us!

 


 

Win £100 off your Loan!

From now on, Good Payers Club members who buy a kitchen appliance will get entered into a prize draw to win £100 off their loan! 

You’ll be in for a chance to win each time a kitchen appliance over the value of £150 is purchased, thanks to our friends at Hotpoint.

The winner will be selected at the end of each month.

Terms & Conditions: http://ow.ly/BZBd30kTYSu

African descent kid helping mom doing the laundry


 

 

Purchasing for Christmas?

Christmas is a huge expense for anyone, from the ongoing household bills in the midst of colder weather, to the family dinner and presents on Christmas Day.

The holidays are just a few months away, so if you’ll be needing something for the house by Christmas, you’ll need to be eligible for another Fair for You loan.

Get Another Item for Christmas

If you want another item in time, make sure that you’re eligible. This means:

  • You’re up to date on all loans
  • You’ve paid 1/3 of all active loans
  • Don’t already have the maximum of 3 loans

You cannot apply for another loan whilst you are in arrears.

Customers are eligible for another item once a third of ALL their loans has been paid.

If you would like to make an overpayment to your account to be eligible to apply for another loan you can do that here: https://www.fairforyou.co.uk/pay

Preparing for Christmas with Fair for You


Christmas is a huge expense for anyone, from the ongoing household bills in the midst of colder weather, to the family dinner and presents on Christmas Day.

The holidays are just a few months away, so if you’ll be needing something for the house by Christmas, you’ll need to be eligible for another Fair for You loan.

Get Another Item for Christmas

If you want another item in time, make sure that you’re eligible. This means:

  • You’re up to date on all loans
  • You’ve paid 1/3 of all active loans

You cannot apply for another loan whilst you are in arrears.

Customers are eligible for another item once a third of ALL their loans has been paid.

 

Access to Electronic Goods

We also have a Good Payers Club, with access to game consoles, Smart TVs up to 44″, mobiles, tablets, a wider range of beds & sofas (including corner sofas) and more.

You’re automatically invited at 6 months of good payments, or after 4 months if you’ve cleared off the remaining loan balance before then.

 

Miss a Payment over the Holiday

We don’t know what life is going to throw at us at any given time, so our loans are flexible.

You pay whatever you can afford in weekly, fortnightly or monthly instalments.

You can also pay ahead (or even a little extra each week) so that you can miss a payment over the holiday period if you need to without incurring a penalty.

Make one off online payments here.

Remember – you are eligible to take a payment holiday only if you have already overpaid on the loan.

 

 

Making Extra Payments

  • Go Online to www.fairforyou.co.uk/pay
  • Call Finance’s Payment team on 0333 433 0739
  • Email finance at payments@fairforyou.co.uk
  • Requests changes to be made via facebook messaging, or via our websites Livechat

 

 

Get Extra £££ for Recommendations

Don’t forget, you get £5 off a loan for you and a friend for every person you recommend to Fair for You.

Simply log into your dashboard and copy and paste your personal link to all your friends: www.fairforyou.co.uk/dashboard

When they buy through the link you get £5 every time!

So that’s £25 for 5 people…
£50 for 10 people…
you get the idea!

Or make sure the person you recommended mentions you by name when we call to confirm their loan.

More info here: https://www.fairforyou.co.uk/5-off-loan-per-recommendation/

 


 

Credit for Modern Britain


Written by CEO & Founder Angela Clements


Like so many, I won’t be weeping for Wonga or any of the other brands that will struggle to convince good customers to return to them next time they need credit. You can fool some of the people some of the time …. but in the end if you extract more money from them each time you lend to your customers than they feel is fair, then they will vote with their feet.

Wonga was one of many equity owned companies that arrived in the UK after spotting the huge gap in consumer credit, since the mainstream banks and building societies turned away from lending to those on low income, or for small amounts, or if you have benefits as your main income, or if you have missed some payments and run into trouble, or if you are self employed, or if your income isn’t stable, or if you haven’t borrowed before, or been abroad for a while – well that is most of us isn’t it?

It is a brand that has struggled to recover its reputation for how it earned just a little too much each time it provided a loan especially if it wasn’t repaid on time the first time. Cute puppets don’t fool modern Britons damaged by these companies. They know better than to trust the adverts, they want to read reviews from real people, and they ask their friends and their families for recommendations.

Many of our customers leaving reviews tell us they have gone without items rather than use a high cost credit provider again that was simply too painful to escape and left them with credit problems that cast a shadow over their household for years.

I have been working with others to challenge the problems around consumer credit for 10 years now. To be frank there are so many days where I can’t see the fight is worth it – its too hard, the days and hours are too long, & I ask so much of all the amazing people both inside and around Fair for You.

But I am constantly astonished to find reviews left frequently, that we changed someone’s life, we are life savers, that we allowed them to buy a fridge freezer that they had lived without for months, or a bed for little boy that was ill having to sleep on old mattress on the floor, or a cooker for a mum that wanted to cook for her children again, or a dryer for a mum that couldn’t get the school uniforms dry on the radiators.

That is what credit does, it allows people to live day to day – not thousands of pounds of credit, just £350 on average.

It restores pride, health, wellbeing, reduces anxiety, allows families to buy groceries in larger amounts to save shopping bills, it allows the house to be less damp, the children to want to go to bed at night and get up for school the next day.

We live in a modern Britain, where few have sufficient stable income to build good savings to overcome a series of emergency purchases. A modern Britain where 11m in private rented accommodation have to pay the deposit on a lease and a months rent in advance when you move in. & then wonder where the money comes from for the basics you need.

As a society we need to ensure that there are solutions for families to be able to buy the items they need for their family without paying more than is fair and equitable, & much more than a richer person would pay.

As one of my of customers recently explained more eloquently than I can paraphrase: he didn’t mind that others can borrow more cheaply from banks, and he didn’t mind that they had less money, but he did mind that his family go without as a result.

There are those who will be surprised that we don’t see much to celebrate with the passing of Wonga.

Happy if its a true warning perhaps that credit needs to be affordable, but there is more work to be done. & happier if the FCA keeps to its work on creditworthiness and to clamp down on credit cards and mail order limits being raised without full credit assessment til the customer hasn’t much chance of repaying.

At Fair for You, our credit offering is designed and continually tailored by our customers. We are a community interest company, and our community is lower income families of the UK. We think we have a right to earn a living from the credit we issue, but a fair amount from each loan.

We are just in our 3rd year, and many of our customers are coming back time and again. & recommending us to all their friends and families. So much so that August was by far our busiest ever month over 20% up on the previous busiest month, and 100 loans for the first time on a single day.

So far we estimate we have removed £15m of the poverty premium, providing £9m of loans & we are the highest rated personal lender on Trustpilot with thousands of reviews; we won 2 awards at the Consumer Credit Awards including Firm of the Year this year.

So we will maybe raise a smile with the demise of each organisation that cannot keep fooling their customers into coming back, and who take just a little too much each time they lend, and who forget how important the credit was to their customers.

However, we won’t pat ourselves on the back just yet though and there are certainly no champagne corks flying around here.

Quite simply, we are only just started. & there is way too much more work to be done to build a real mainstream alternative to the long line up of other high cost credit providers who have secured huge investment because they have another good idea in how to extract from vulnerable households maximum return.

A modern British society needs to ensure that there are credit solutions that are flexible and supportive – and Fair.


shop at www.fairforyou.co.uk


 

Energy Saving Washing Machines


Save Money When You Save Energy

Washing machines and dishwashers use large amounts of water and energy, and fridge freezers run 24 hours a day.

Needless to say, buying an item with better energy ratings can save you money on utility bills. But when you buy an energy efficient model, you could be saving money in other areas that you might not be thinking about:

  1. With some new models, the dryer stops drying when it detects that the laundry is dry, so it doesn’t keep using energy to run.
  1. Washing machines and dishwashers use up less water, so the metre won’t be as high.
  2. And of course, new items last longer. The newer the product, the longer it’ll run for without needing repairs. On average, replacement is after 12.5 years for a fridge and 12 years for a washing machine.

*

 Fair for You has suppliers that offer a range of energy efficient models at fair prices. Browse them at www.fairforyou.co.uk


So How Much Money & Energy Do You Save?

To find out what you could save personally from your new Washing Machine, check out this energy saving calculator.

Information from the Department of Energy & Climate Change’s report on ‘Energy efficient products – helping us cut energy use’, July 2014.

Why Was I Declined for a Loan?


We get a lot of questions about eligibility, and why we accept some loan applications but can’t accept others.

Here is some information we think might be useful.


What you need to know before you apply for another item with Fair for You:

  • You need to have paid 1/3 of all active loans before you’re eligible for another item
  • You can have up to 3 loans at a time
  • You can make extra payments at anytime online, via the phone or on livechat (this also reduces the overall interest)

Also,

  • After 6 months of good payments you are invited into the Good Payers Club, with access to a wider range of items including TVs, mobiles & holidays!

 

Credit Files and How We Look at Them

We’re now in the best position to view and take control of our own files. All the big Credit Reference Agencies, such as Noddle,  Clearscore, Experian etc, have now made it FREE to view your credit file.

What does Fair for You Look For?

Lenders are always looking to assess the likelihood that you will repay a loan. Most lenders use your credit score to judge this, but at Fair for You we don’t.

We review every application individually and look to see if the loan is affordable, and that you’re managing your existing credit.

We also look for the following:

  1. Your Address – Is it stable?
  • Are you on the Electoral Register? If not, get on it, it improves your score.
  • Have you told us about a previous address? We can see if you haven’t so make sure you put it on the application form.

 

  1. CCJs

You may have one, but what are you doing about it to get rid it? A CCJ tells a new lender that you didn’t contact/make agreement with an old lender.

Lots of CCJs shows a pattern of that behaviour.

 

  1. Are you repaying your existing credit?

Lenders have a duty to ensure that a new loan is affordable for you. If we can’t see that you’re managing your existing credit, we won’t be able to lend to you as we have to justify to our regulators that we lend responsibly.

 

  1. Defaults

Have you got them on your file? Are you doing something about it to slowly pay them off?

 

It makes a difference for us to see you are trying to manage them.

So don’t bury your head in the sand!

Defaults with small balances under £100 may be small and forgotten, about they still affect your file.

Best thing to do is try and pay these off slowly.

 

Challenge – How to Improve Your Credit Score

We all spend hours on Facebook, Instagram or watching TV. Just take 10 mins out of that every month and review your credit file to keep on top of it.

You’ll be amazed how little things can improve your score.

Now I have a challenge for you.

Look at your file as if you were a lender, lending your own money. WOULD YOU LEND TO YOU?

IF NOT, there are things you can do to improve your file!

 Just Google ‘Free Credit File’. All the Credit Reference Agencies will come up and they all have guides on how to make improvements.


Hope that’s useful to you!

Any questions please leave a comment and we’ll get back to you.


 

Gas or Electric Cooker on Finance?


Our suppliers at Whirlpool have a range of Gas or Electric Hotpoint and Indesit Cookers for you to choose from, which you can get on finance with Fair for You.

To help you decide which cooker features are essential to you, and which you can live without, we’ve created this handy guide around cookers.

Most freestanding cookers are 60cm wide, but if you’re squeezed for space, you can also find 55cm and 50cm wide models. All are roughly the same height and depth to fit a standard kitchen and line up with your worktops.

In general, Gas cookers are the cheapest (provided you already have access to gas), the average price is around £350 & cost on average £14 a year to run. Electric cookers have higher running costs.

As you go up the price spectrum, you are likely to get more features, such as:

  • catalytic self-clean liners – so grease doesn’t stick to it as easily making the cooker easier to clean
  • programmable timers – which alerts you when the cooking is done so you don’t have to worry about forgetting and accidentally burning the pasta bake
  • more spacious ovens – useful for family meals
  • separate grill – useful when you’re trying to cook multiple dishes at the same time
  • more stylish designs – who doesn’t want a home that reflects them?

 

Gas or Electric Cooker?

Unless you have a strong preference for gas or electric, it makes sense to stick with the fuel type you already have the wiring or supply for in your kitchen.

Gas is cheaper to cook with, but cooking costs have a relatively small impact on most people’s household energy bills.

There are a couple of different combinations of fuel type and technology.

You can have:

  • all-gas,
  • or dual-fuel cooker (electric oven and gas hob ).
  • With electric models your main choice is what kind of hob you get.

 

 

Electric cookers

These have an electric oven and hob.

  • Most have fan or fan-assisted ovens,
  • which should help to spread heat more evenly around the oven cavity.
  • If your cooker has an oven fan, it will cook food more quicklyso you can reduce cooking temperatures and times.
  • There are occasions when conventional heat – top and bottom heat without a fan – is an advantage, and
  • if you get a cooker with a double oven, you’ll usually get one conventional oven and one with a fan.

 

Gas cookers

  • All-gas cookers are the cheapest to cook with,
  • gas hobs are usually easier to control than standard electric hobs,
  • providing instant heat when you need it.

However,

  • oven cooking results can be a bit less uniform than in an electric model.

Hope this helps with choosing your cooker!

Our suppliers at Whirlpool deliver your cooker to your kitchen, for free, within 3 days to all of the UK. They’ll take away your old one as well! And you can select installation at check out if you need it.

You can then choose to pay for it with Fair for You, in weekly, monthly or fortnightly instalments that suit you at www.fairforyou.co.uk


 

 

August Update


Welcome to your August update.

Hi all, we thought we were in for a quieter summer but its been busier than ever.

Some fabulous ideas on products and retailers we should be working with, and we are absolutely determined to be adding much more across Northern Ireland and Scotland !!

Thank you so much to everyone that has been recommending us on facebook, we are so grateful that we are happy to put a thankyou off your loan just the same as if you recommend us to a friend directly.

We really love hearing from you, and we know when we are busy we don’t get everything right, but we will always try to sort it.

Keep talking to us, we are on facebook and we love your feedback

Kindest regards,

Angela

CEO


Fancy a fiver?

If you haven’t already, recommend us on Facebook between 16th-31st August 2018 and we will take £5 off your loan with us!
 
(Please note, this is limited to 1 per customer and has no cash value. Any payments due will be paid to loans by 30th September 2018)
 
Thank you to everyone recommending us on facebook so far!

For Good Payers Club members: Win £100 off your loan

From now on, Good Payers Club members who buy a kitchen appliance will get entered into a prize draw to win £100 off their loan! 

You’ll be in for a chance to win each time a kitchen appliance over the value of £150 is purchased, thanks to our friends at Hotpoint.

The winner will be selected at the end of each month.

Terms & Conditions: http://ow.ly/BZBd30kTYSu


How to Make an Online Payment

You can make an online payment at any time using a debit card by going to our website or clicking here: https://www.fairforyou.co.uk/pay/

You’ll need a few things at hand to make sure we apply the payment to your account:

  • Customer number (you can find this on your loan agreement or emails from us)
  • Personal details (including name, mobile number, email address and date of birth

REMEMBER – any payment made is an overpayment, not a scheduled payment. If you would like us to cancel your scheduled payment because of a payment made online please email us at payments@fairforyou.co.uk


Why we Text You

Each month we will text you to keep you as up to date as possible. This will include:

  • your loan balance(s)
  • when you are 1/3 repaid and eligible for a new loan
  • and we will keep you informed if we launch new stores or products.

We will also text you if you miss a payment or your account is running in arrears, and we will text you when your loan is repaid.

 


 

How to Contact Fair for You

There are so many ways you can get in touch with us if you need anything! Below are a few useful links to speak with our different teams…

Loans:

Payments:

Delivery/Item Issues:

General Queries:

Or send us a letter to:

Fair for You Enterprise CIC
Delta View,
2309 – 2311 Coventry Road,
Birmingham
B26 3PG


Insurance and Warranties

 

We don’t sell insurance, all items are new and should be fit for purpose.

All kitchen items have 12 months free warranty included as standard – for other items please check before you purchase.

If you are unhappy with your purchase, and let your retailer know straight away they may be able to collect the item and have the loan cancelled, but their may be a collection fee involved. Please contact your retailer as soon as possible!

If there is something wrong with your product and it is still under Warranty then your retailer should be able to either repair or replace it (providing it is a manufacturer issue and not caused by an accident eg dropping a TV and breaking the screen). Again, please contact them as soon as possible so they can get it sorted.

You can contact retailers on the numbers below:

  • Dorset Homes: 01935 315030
  • Whirlpool: 03448 111211