Contact Us

Have a question or need some assistance? Here you can find all the answers to your questions and get the help you need.

Manage your account

Your online dashboard is the easiest way to do most things. You can quickly make a payment against your loan, check your balance or statement, change your repayment method or schedule, activate or manage your Fair For You cards and more.

Go to my dashboard 
How can we help?
Loans
  • Please contact [email protected] if you need any help with your application

  • Please contact [email protected] if you need any help with your application

  • We do not provide cash loans. We provide finance to buy items directly from our approved retailers. The money is paid direct to your chosen retailer on your behalf, either automatically via our marketplace or when you spend online / instore using one of our cards, and you then own the goods outright.

  • You are purchasing the goods direct from your chosen retailer, they are not rented. This means you own your items from the start. We provide a loan for this purchase so your repayments are then scheduled with us.

Product
  • Our suppliers give us frequent updates on stock levels. If you want a specific product, but its currently out of stock, please check back later.

  • If your supplier is Whirlpool please contact via them their live chat: www.hotpointservice.co.uk/ or call them on 03448 224224

    If your supplier is Dorset Home Stores please contact them on 01935 315030 or email [email protected]

Delivery
  • Typically our retail partners deliver most products right across the UK. The product pages on our website show if the retailer doesn't deliver to any specific areas.

  • Contact us via live chat or send an email to [email protected] and we will be able to put you in touch with the supplier of your product(s).

  • Please send an email to [email protected]

Payments
  • You can view how much you owe by logging into your customer dashboard.

  • To set up a new payment plan please visit your customer dashboard. Here you can request changes to your payment amount and payment frequency.

  • You can add a new card securely on your customer dashboard.

Card Products
  • You can use shopping card in a variety of high street stores and online. The latest list of eligible stores is shown here.

  • Once you have signed your Loan Agreement we aim to get your card delivered within 5-7 business days, but it is usually quicker than this.

  • It’s simple to activate your card. Just log into your customer dashboard and your card will be available to activate.

  • If you have lost your card, you can log into your customer dashboard and suspend the card. The card will then be blocked and unable to be used for further transactions.

    If you then find the card you will need to log onto the customer dashboard and unsuspend the card. It can then be used as normal.

  • If you have lost your card, you can log into your customer dashboard and suspend the card. The card will then be blocked and unable to be used for further transactions.

    If you then find the card you will need to log onto the customer dashboard and unsuspend the card.

    Please email [email protected] if you have lost your card. To cover our costs there is a £5 fee for any replacement cards. Once your request has been confirmed, your new card should be with you within 5 working days.

  • You can check your card balance on your customer dashboard.

Still need to talk to someone?

Our opening hours:

  • Mon to Fri: 9am to 5pm
  • Sat: 9am to 1pm
  • Sun: Closed
Email us
Chat with us

Connect with our team who will be happy to help you. Use the chat widget in the bottom right of the page. It's the fastest way to get help.

Call us

If you need to speak to someone, you can call us 
on 0333 433 0739

Write to us

Fair for You Enterprise CIC

Unit 8, Elm Court

Meriden Business Park
Copse Drive

Coventry
CV5 9RG

Media enquiries

If you are a journalist and want to know more about Fair for You, please contact:

[email protected]

Please note that we cannot answer questions from customers and potential customers via this address.'