Contact Us


fair for you contact us

Got a Question?

Can’t find the answer to your question in our FAQs? Contact us.

  • You can call Fair for You with any feedback or complaints at 0333 433 0739.
  •  e-mail contactus@fairforyou.co.uk
  • or use the contact form below

 

Delivery Issue?

Call your supplier directly:

Dorset Homes – 01935 315030

Whirlpool – 03448 111211

 

 

Normal Opening Times:

Weekdays: 8am- 8pm
Saturday: 9am – 4pm
Sunday: 10am – 4pm

 

 

Christmas

IN-STOCK goods are guaranteed to be delivered by Christmas if the application is completed by Thursday 21st December.  

The exception is Gas cookers WITH INSTALLATION and all other non-kitchen items. For these, the last day to submit delivery links is Friday 8th December.

We will be closed for Christmas Day, Boxing Day & New Years Day on the 25th/26th December and 1st January 2018.

 

 

Our offices are not open to the public, as all of our services are online.
However, you can write to us at:

Fair for You Enterprise CIC,
Delta View,
2309 – 2311 Coventry Road,
Birmingham
B26 3PG

Feedback & Comments

  • This field is for validation purposes and should be left unchanged.

 


Complaints

fos-logoYou can find a copy of our complaints procedure here: Fair for You – Internal Complaints Procedure.

If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:

  • we haven’t had the chance to put things right
  • we haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter

If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk (This link will open in a new window)

Call:

UK: 0300 123 91 23
Abroad: +44 20 7964 1000

Write to:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Online Dispute Resolution

The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.

The ODR platform can be found at: http://ec.europa.eu/odr

Any queries, please email: contactus@fairforyou.co.uk

CLOSE