COVID-19 Help

If you have suffered a loss of income due to Covid-19 we are able to offer reduced payment plans and deferred payments to assist during this period

Please note that interest on your loan will still be charged daily on the account

Contact Us

Need to get in touch?

You can contact us via email, webchat, give us a call or fill out our feedback form below:

Our Opening Times:

Monday: 9am- 8pm
Tuesday: 9am- 8pm
Wednesday: 9am- 8pm
Thursday: 9am- 8pm
Friday: 9am- 7pm
Saturday: 9am – 4pm
Sunday: 10am – 4pm

Write to us

Fair for You Enterprise CIC,
Unit 8,
Elm Court,
Meriden Business Park,
Copse Drive,
Coventry,
CV5 9RG

Please note our offices are not open to the public, as all of our services are online.

Delivery or Products Questions

If you have any questions about your delivery or product you can contact our suppliers directly

Dorset Homes

Phone: 01935 315030
Email: info@dhsonline.co.uk

Whirlpool

Delivery issues

Phone: 03448 224 224 (choose option deliveries)
Email: uk_homedelivery@whirlpool.com

Appliance Failures

Phone: 03448 224 224

Problem with appliances less than 28 days old

Phone: 03448 224 466

Small Items

Phone: 03448 931 086

Connection and delivery of gas cookers

Phone: 03448 111 211

You can also contact Whirlpool on: Facebook, Twitter or Live Chat

Send us a message

Complaints

fos-logoView our complaints procedure

If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:

          • We haven’t had the chance to put things right
          • We haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter

If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

You can contact the Financial Ombudsman Service as below:

Email: complaint.info@financial-ombudsman.org.uk
Call: 0300 123 91 23

Or if you’d prefer to write to them their address is:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR

 

Online Dispute Resolution

The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.

Any queries, please email: contactus@fairforyou.co.uk