COVID-19 Help

If you have suffered a loss of income due to Covid-19 we are able to offer reduced payment plans and deferred payments to assist during this period

Please note that interest on your loan will still be charged daily on the account

Contact Us

Need to get in touch?

Have you tried to find the answer to your question in our FAQs?

If you have any questions about your delivery or product please contact our suppliers directly:

  • Dorset Homes – call 01935 315030 or email
  • Whirlpool – call 03448 111211 or email on delivery issues and 03448 224224 if your query is product related.
  • You can also contact Whirlpool on: Facebook, Twitter or Live Chat

Whirlpool’s Live chat opening hours are:

  • Monday: Friday 8:30am – 6pm
  • Saturday: 8.30am – 4.30pm
  • Sunday: 9.30am – 3.30pm


If you need to get in touch please don’t hesitate to contact us via email, webchat, give us a call or fill out our feedback form below:

If you’d prefer to write to us our address is:

Fair for You Enterprise CIC,
Unit 8,
Elm Court,
Meriden Business Park,
Copse Drive,

Our Opening Times:

  • Monday: 9am- 8pm
  • Tuesday: 9am- 8pm
  • Wednesday: 9am- 8pm
  • Thursday: 9am- 8pm
  • Friday: 9am- 7pm
  • Saturday: 9am – 4pm
  • Sunday: 10am – 4pm

Please note our offices are not open to the public, as all of our services are online.

Submit a Query


fos-logoView our complaints procedure

If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:

          • We haven’t had the chance to put things right
          • We haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter

If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

You can contact the Financial Ombudsman Service as below:

Call: 0300 123 91 23

Or if you’d prefer to write to them their address is:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR


Online Dispute Resolution

The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.

Any queries, please email: