Making a Payment
You can make a secure card payment on your loan at any time on our website here.
Got a Question?
Can’t find the answer to your question in our FAQs? Contact us.
You can call Fair for You with any feedback or complaints at 0333 433 0739.
Normal Opening Times:
Weekdays: 8am- 8pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm
We’re new, so tell us what you think! Are we doing a good job? Could we be better? Did we make a mistake? Do you want to get involved? Whatever it is, please let us know by e-mailing us at email@example.com or by using the contact form below.
Our offices are not open to the public, as all of our services are online.
However, you can write to us at:
2309 – 2311 Coventry Road,
You can find a copy of our complaints procedure here: Fair for You – Internal Complaints Procedure.
If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.
While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:
- we haven’t had the chance to put things right
- we haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter
If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.
Website: www.financial-ombudsman.org.uk (This link will open in a new window)
UK: 0300 123 91 23
Abroad: +44 20 7964 1000
Financial Ombudsman Service
London, E14 9SR
Online Dispute Resolution
The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.
The ODR platform can be found at: http://ec.europa.eu/odr
Any queries, please email: firstname.lastname@example.org