Contact Us

Contact us

You can contact us via email, webchat or give us a call:

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 9am - 1pm
Sunday: Closed

Write to us

Fair for You Enterprise CIC,
Unit 8,
Elm Court,
Meriden Business Park,
Copse Drive,
Coventry,
CV5 9RG

Delivery or Products Questions

If you have any questions about your delivery or product you can contact our suppliers directly

Dorset Homes

Phone: 01935 315030
Email: info@dhsonline.co.uk

Whirlpool

Delivery issues

Phone: 03448 224 224 (choose option deliveries)
Email: uk_homedelivery@whirlpool.com

Appliance Failures

Phone: 03448 224 224

Problem with appliances less than 28 days old

Phone: 03448 224 466

Small Items

Phone: 03448 931 086

Connection and delivery of gas cookers

Phone: 03448 111 211

You can also contact Whirlpool on: Facebook, Twitter or Live Chat

Complaints

fos-logoView our complaints procedure

If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:

          • We haven’t had the chance to put things right
          • We haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter

If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

You can contact the Financial Ombudsman Service as below:

Email: complaint.info@financial-ombudsman.org.uk
Call: 0300 123 91 23

Or if you’d prefer to write to them their address is:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR