Contact Us

Making a Payment
You can make a secure card payment on your loan at any time on our website here.

Got a Question?
Can’t find the answer to your question in our FAQs? Contact us.

You can call Fair for You with any feedback or complaints at 0333 433 0739.

Normal Opening Times:
Weekdays: 8am- 8pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm

We’re new, so tell us what you think! Are we doing a good job? Could we be better? Did we make a mistake? Do you want to get involved? Whatever it is, please let us know by e-mailing us at contactus@fairforyou.co.uk or by using the contact form below.

Our offices are not open to the public, as all of our services are online.
However, you can write to us at:

Complaints

You can find a copy of our complaints procedure here: Fair for You – Internal Complaints Procedure.

If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:

• we haven’t had the chance to put things right
• we haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter

If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

email: