Contact us
You can contact us via email, webchat or give us a call:
- You can contact us on our Facebook
- Email contactus@fairforyou.co.uk
- Webchat on our website
- Call us on 0333 433 0739
Opening hours
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 9am - 1pm
Sunday: Closed
Write to us
Delivery or Products Questions
If you have any questions about your delivery or product you can contact our suppliers directly
Dorset Homes
Phone: 01935 315030
Email: info@dhsonline.co.uk
Whirlpool
Delivery issues
Phone: 03448 224 224 (choose option deliveries)
Email: uk_homedelivery@whirlpool.com
Appliance Failures
Phone: 03448 224 224
Problem with appliances less than 28 days old
Phone: 03448 224 466
Small Items
Phone: 03448 931 086
Connection and delivery of gas cookers
Phone: 03448 111 211
You can also contact Whirlpool on: Facebook, Twitter or Live Chat
Complaints
If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.
While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:
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- We haven’t had the chance to put things right
- We haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter
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If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.
You can contact the Financial Ombudsman Service as below:
Email: complaint.info@financial-ombudsman.org.uk
Call: 0300 123 91 23
Or if you’d prefer to write to them their address is:
Financial Ombudsman Service
Exchange Tower
London, E14 9SR