Contact Us

Making a Payment
You can make a secure card payment on your loan at any time on our website here.

Got a Question?
fair for you contact usCan’t find the answer to your question in our FAQs? Contact us.

You can call Fair for You with any feedback or complaints at 0333 433 0739.

Our opening times:
Weekdays: 8am- 8pm
Saturday: 10am – 4pm
Sunday: 10am – 4pm

We’re new, so tell us what you think! Are we doing a good job? Could we be better? Did we make a mistake? Do you want to get involved? Whatever it is, please let us know by e-mailing us at contactus@fairforyou.co.uk or by using the contact form below.

Our offices are not open to the public, as all of our services are online.
However, you can write to us at:

Fair for You Enterprise CIC,
Delta View,
2309 – 2311 Coventry Road,
Birmingham
B26 3PG

Feedback & Comments

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Complaints

fos-logoYou can find a copy of our complaints procedure here: Fair for You – Internal Complaints Procedure.

If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:

  • we haven’t had the chance to put things right
  • we haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter

If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

email:

Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk (This link will open in a new window)

Call:

UK: 0300 123 91 23
Abroad: +44 20 7964 1000

Write to:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Online Dispute Resolution

The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.

The ODR platform can be found at: http://ec.europa.eu/odr

Any queries, please email: contactus@fairforyou.co.uk

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