Contact Us

Contact us

You can contact us via email, webchat or give us a call:

• You can contact us on our Facebook
• Email contactus@fairforyou.co.uk
• Webchat on our website
• Call us on 0333 433 0739

Opening hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 9am - 1pm
Sunday: Closed

Write to us

Delivery or Products Questions

If you have any questions about your delivery or product you can contact our suppliers directly

Dorset Homes

Phone: 01935 315030
Email: info@dhsonline.co.uk

Whirlpool

Delivery issues

Phone: 03448 224 224 (choose option deliveries)
Email: uk_homedelivery@whirlpool.com

Appliance Failures

Phone: 03448 224 224

Problem with appliances less than 28 days old

Phone: 03448 224 466

Small Items

Phone: 03448 931 086

Connection and delivery of gas cookers

Phone: 03448 111 211

You can also contact Whirlpool on: Facebook, Twitter or Live Chat

Complaints

View our complaints procedure

If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:

• • • • • We haven’t had the chance to put things right
        • We haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter

If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.