Need to get in touch?
You can contact us via email, webchat, give us a call or fill out our feedback form below:
- You can contact us on our Facebook, Instagram, Twitter or LinkedIn
- Email firstname.lastname@example.org
- Webchat on our website
- Call us on 0333 433 0739
Our Opening Times:
Monday: 9am- 8pm
Tuesday: 9am- 8pm
Wednesday: 9am- 8pm
Thursday: 9am- 8pm
Friday: 9am- 7pm
Saturday: 9am – 4pm
Sunday: 10am – 4pm
Write to us
Please note our offices are not open to the public, as all of our services are online.
Delivery or Products Questions
If you have any questions about your delivery or product you can contact our suppliers directly
Phone: 03448 224 224
Problem with appliances less than 28 days old
Phone: 03448 224 466
Phone: 03448 931 086
Connection and delivery of gas cookers
Phone: 03448 111 211
Send us a message
If you have a complaint and after discussing it with us, wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.
While you can refer your complaint to the FOS at any time, they’ll need our consent to investigate complaints where:
- We haven’t had the chance to put things right
- We haven’t exceeded the 56-day timescale and haven’t yet issued our Final Response letter
If you decide to refer your complaint after we’ve issued our Final Response, you should do so within 6 months of the date on our Final Response letter.
You can contact the Financial Ombudsman Service as below:
Call: 0300 123 91 23
Or if you’d prefer to write to them their address is:
Financial Ombudsman Service
London, E14 9SR
Online Dispute Resolution
The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.
Any queries, please email: email@example.com